Via Rail seeks to limit scope of wheelchair and mobility aid policy
TORONTO — Via Rail is trying to limit the scope of a policy to make its trains more accessible to travellers using wheelchairs and mobility aids.
The national rail provider had revised its policy in May in compliance with an order from the Canadian Transportation Agency, which directed Via to double the number of mobility devices that could be tied down on trains from one to two.
The ruling was prompted by a complaint to the CTA from a married couple who asserted the old rules barred them from travelling together.
Via’s revised policy was subject to approval from the CTA, which wrote the company in June to confirm that the new rules would be applied to “all Via trains operating across Canada.”