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Mobile carriers urged to improve accessible phone plans for deaf and blind Canadians
There’s a sense of worry that creeps up on Lisa Anderson every time her phone alerts her she is near the end of her monthly data limit.
For Anderson, who is deaf, each megabyte of data is more crucial than it would be for the average hearing person who doesn’t rely on video calling applications for every mobile conversation.
But due to data throttling — a common traffic management practice used by mobile carriers that reduces internet speeds — Anderson said exhausting her data allowance leads to “detrimental barriers.”
“The connection on my video is blurry. I’m faced with unclear video communication on one or both ends of the conversation. This impedes my sign language communication in emergencies, for example, when I’m outside of my home,” the Vancouver woman said in an email.