Highlights from the spring 2018 report of auditor general Michael Ferguson
OTTAWA — Some of the key findings from the spring 2018 report of federal auditor general Michael Ferguson:
— The failed federal public service pay system known as Phoenix was the result of a “government culture” that stands in the way of helping people. The system was mismanaged from the very beginning and is just one of the “incomprehensible failures” of the government over the last decade.
— The pay system was never properly tested before its launch in February 2016 and Phoenix executives either didn’t understand or ignored warnings of problems, choosing to place potential savings targets ahead of system readiness.
— Public Services and Procurement Canada, which is responsible for the pay system, was aware of significant failings even before the launch but appeared to ignore the warning signs. Ferguson recommended that an oversight mechanism be put in place before any new IT projects are launched.


