Bell Canada discriminated against sick woman by making her go to store: tribunal
TORONTO — The Canadian Human Rights Tribunal says Bell Canada discriminated against a seriously ill woman by forcing her to violate her doctor’s orders and go to a store in person in order to acquire a cellphone.
Linda Mills of London, Ont. was bedridden and recovering from both chemotherapy and a stroke at the time of the incident in July 2014.
The tribunal decision says Mills wanted to acquire a phone and activate it the same day, adding Bell Canada only offered that service in-store to people who could present photo ID.
Mills was under doctor’s orders to stay home due to her compromised immune system, so her son tried to collect the phone on her behalf.